Store Policy
Customer Care
At Home of Guiding Hands, we are committed to providing a positive and supportive experience for every customer. Our merch store is an extension of our mission to improve the lives of those we serve, and we want you to feel confident and valued with every purchase.
Because our products are made to order, we take great care in ensuring each item is produced and shipped with quality in mind. If you have any questions about your order, shipping, sizing, or anything else, our team is here to help.
Need assistance?
You can contact us anytime at: info@guidinghands.org
We aim to respond to all inquiries within 1–2 business days.
If your item arrives damaged, defective, or incorrect, please reach out within 7 days of delivery with your order number and a photo of the issue, and we will work quickly to make it right.
We also encourage customers to review product descriptions and size guides carefully before placing an order, as all items are custom-made.
Your support means more than just a purchase, it helps us continue serving over 5,000 individuals with intellectual and developmental disabilities across San Diego and Imperial Valley.
Thank you for being part of our community.
Privacy & Safety
At Home of Guiding Hands, we respect your privacy and are committed to protecting your personal information.
We collect basic details like your name, email, and shipping address to process and deliver your order. Payments are handled securely through trusted third-party providers, and we do not store your full payment information.
Your information is only shared with necessary partners (such as our fulfillment and shipping providers) to complete your order. We do not sell your personal data.
After your purchase, you may receive order confirmations and shipping updates. We will only send marketing emails if you choose to opt in.
Payment Methods
- Credit / Debit Cards